Front Desk Representative

1 month ago


Palm Harbor, Florida, United States Florida Orthopaedic Institute Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Florida Orthopaedic Institute. As a key member of our Clinic Services team, you will be responsible for ensuring a smooth and efficient patient experience from check-in to check-out.

Key Responsibilities:
  • Prepare the office/zone for patient arrival by turning on lights, unlocking doors, and ensuring sign-in sheets are in place.
  • Greet patients warmly and introduce yourself, welcoming new patients to our practice.
  • Inform patients of any delays or wait times.
  • Provide patients with the intake tablet and instructions on how to use it.
  • Assist patients with difficulty using the tablet.
  • Ensure patients have completed all required intake information.
  • Verify patient identification and insurance information matches their Athena account.
  • Collect co-pays, deductibles, co-insurance, and outstanding patient balances.
  • Inform patients of credit card on file process and obtain signed agreements.
  • Begin check-in process in Athena.
  • Print financial agreements and obtain patient signatures.
  • Upload outside patient imaging CDs into Medview PACs system.
  • Prepare paperwork for next day's clinic.
  • Schedule follow-up appointments.
  • Complete end-of-day batches.
  • Process disability form payments.
  • Scan daily batches and forward documents for scanning to Patient Records.
  • Inform Zone Lead or Supervisor of any issues or problems.
About You:
  • High School Diploma required.
  • 2 years of experience in a medical environment.
  • Intermediate data entry skills.
  • Excellent customer service and communication skills.
  • Must be organized and able to multitask.
What We Offer:
  • Full-time opportunities with room for career growth and advancement.
  • Excellent job security and stability for an optimal work-life balance.
  • Be part of our dynamic and growing Clinic Services team.

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