Technical Support Specialist I
2 weeks ago
Position Overview
The University of New Mexico's IT Service Desk is dedicated to delivering exceptional customer service and technical assistance to a diverse community, including students, faculty, staff, and affiliates regarding all IT services.
This role is designed for entry-level candidates and will primarily involve providing support through phone and self-service channels.
Key Attributes of the Ideal Candidate:
- Excellent verbal and written communication skills.
- Ability to collaborate effectively within a team and independently troubleshoot issues.
- Strong technical troubleshooting capabilities.
- Proficient in documentation and note-taking.
- Analytical skills for diagnosing technical problems.
- Logical approach to problem-solving.
For further details, please refer to the complete Position Description.
Employment Conditions
Specific licensure or certification may be required based on departmental needs. The selected candidate may undergo a background check prior to employment.
Minimum Qualifications
A high school diploma or GED is required, along with a minimum of six months of relevant experience.
Relevant higher education or experience may be considered on a year-for-year basis.
Preferred Qualifications
- Experience with ITIL and/or relevant certification.
- Certification and experience from the Help Desk Institute (HDI).
- Familiarity with Incident Management and/or IT Service Management (ITSM) tools.
- Ability to assist users and resolve issues across various desktop applications and web services.
Additional Requirements
Applicants must provide a comprehensive professional work history, including dates and hours worked.
Campus
Main Campus - Albuquerque, NM
Department
IT Customer Service (319A)
Employment Type
Staff
Staff Type
Regular - Full-Time
Status
Non-Exempt
Compensation
Hourly Rate: $22.89, depending on experience.
Benefits
This position is eligible for a comprehensive benefits package, including medical, dental, vision, and life insurance. Additionally, educational benefits are available through tuition remission and dependent education programs.
Retirement Contributions
Eligible employees working more than .25 FTE must make mandatory retirement contributions as per the New Mexico Education Retirement Act.
Background Check Requirement
A background check is required for this position.
Remote Work Eligibility
This position allows for hybrid remote work, enabling employees to work part-time from an alternate location.
Application Instructions
Applications must be submitted through the official UNMJobs site. Incomplete applications may not be considered for an interview.
Diversity Commitment
The University of New Mexico is committed to fostering a diverse workforce and is an Equal Opportunity Employer.
All regular staff positions are subject to a pre-employment background check, which may include verification of education credentials and prior employment.
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