Guest Service Representative

3 weeks ago

Seattle, Washington, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Organize and confirm guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys.
  • Process guest requests and relay messages.
  • Print contingency lists for emergency situations.
  • Explain room features to guests and provide directions to property amenities and local areas of interest.
  • Follow up on outstanding requests or problems from the previous day.
  • Run and review daily reports and logs.
  • Complete designated cashier and closing reports.
  • Accept and record wake-up call requests.
  • Count and secure bank at the beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Notify Loss Prevention/Security of any guest reports of theft.
Requirements
  • Follow all company policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to manager.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Support team to reach common goals.
  • Comply with quality assurance expectations and standards.
Benefits

As a Guest Service Representative with Marriott International Inc, you will enjoy a range of benefits, including:

  • Competitive hourly rate of $24.68.
  • Eligibility to participate in a union retirement plan, union health plan, and/or Marriott health and welfare benefit plan.
  • Discounts at Marriott properties.
  • Commuter benefits.
  • Employee assistance plan.
  • Childcare discounts.
About Us

Marriott International Inc is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in empowering our guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

  • Guest Services Representative

    2 weeks ago

    Seattle, Washington, United States Climate Pledge Arena Full time

    Job Title: Guest Services RepresentativeClimate Pledge Arena is seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests at all Arena events.Key Responsibilities:Proactively welcome guests and assist with questions and requestsIdentify opportunities...

  • Guest Services Representative

    4 weeks ago

    Seattle, Washington, United States Bmihospitality Full time

    Guest Services Representative Position at BmihospitalityWe are looking for a dedicated and customer-focused Guest Services Representative to become part of our team at Bmihospitality. If you possess a minimum of one year of experience in hospitality guest relations and take pride in delivering outstanding service, we encourage you to explore this...

  • Guest Services Representative

    1 month ago

    Seattle, Washington, United States Marriott Hotels & Resorts Full time

    Join Our Esteemed Hospitality Team At Marriott Hotels & Resorts, we pride ourselves on delivering a remarkable and distinct experience for our guests. As a **Guest Services Representative**, you will play a vital role in ensuring that every visitor enjoys a seamless and enjoyable stay.Your responsibilities will include:Providing outstanding service at the...

  • Guest Services Representative

    3 weeks ago

    Seattle, Washington, United States Stonebridge Companies Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Stonebridge Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Check-In/Check-Out:...

  • Guest Service Representative

    7 days ago

    Seattle, Washington, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin Seattle. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesOrganize and process guest check-ins, check-outs,...

  • Guest Services Representative

    4 weeks ago

    Seattle, Washington, United States Marriott International, Inc Full time

    Job OverviewJob Category: Rooms & Guest Services OperationsPosition Summary:As a Guest Services Representative, you will be the first point of contact for our guests, addressing their inquiries and requests through various communication channels including phone, email, and chat. Your role will involve managing the telephone switchboard, facilitating wake-up...

  • Hotel Guest Service Representative

    3 weeks ago

    Seattle, Washington, United States Bmihospitality Full time

    {"Job Title": "Hotel Guest Service Representative", "Job Description": "Key ResponsibilitiesWe are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at Bmihospitality. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in...

  • Hotel Guest Service Representative

    2 weeks ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    {"Job Title": "Hotel Guest Service Representative", "Job Description": "Job SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at BMI Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us...

  • Hotel Guest Service Representative

    1 day ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    Job Title: Hotel Guest Service RepresentativeWe are seeking a highly skilled and customer-focused Hotel Guest Service Representative to join our team at BMI Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Hotel Guest Service Representative

    6 days ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at the Staybridge Suites Seattle-Fremont. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesGreets and checks in...

  • Hotel Guest Service Representative

    4 weeks ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    Job Summary:The Guest Service Representative will be responsible for providing exceptional customer service to hotel guests, ensuring a positive and memorable experience. This role will involve greeting and checking in guests, responding to inquiries, and resolving any issues that may arise during their stay.Key Responsibilities:Guest Check-In and Check-Out:...

  • Hotel Guest Service Representative

    2 weeks ago

    Seattle, Washington, United States BMI Hospitality Management Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the Fairfield Inn & Suites Seattle Downtown/Seattle Center. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key...

  • Guest Services Representative

    4 weeks ago

    Seattle, Washington, United States Le-Vel Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Le-Vel. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Interactions: Handle all guest interactions with the highest...

  • Guest Service Representative

    2 weeks ago

    Seattle, Washington, United States South Lake Union Hotel LLC dba Astra Hotel Seattle Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Astra Hotel Seattle. As a Guest Service Agent, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesWelcome and register guests in a timely and efficient mannerProvide information to guests as...

  • Guest Service Representative

    2 weeks ago

    Seattle, Washington, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at The Westin Seattle. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, room...

  • Guest Services Representative

    1 month ago

    Seattle, Washington, United States Bmihospitality Full time

    Front Desk Agent Role at BmihospitalityWe are looking for a dedicated and service-oriented Front Desk Agent to enhance our guest experience at Bmihospitality. The ideal candidate will possess a minimum of one year of experience in hotel guest services and a passion for delivering outstanding customer care.Key Responsibilities:Welcome and check-in guests...

  • Guest Services Representative

    1 month ago

    Seattle, Washington, United States Paramount Hotel Seattle Full time

    Job OverviewCompany IntroductionParamount Hotels is a distinguished boutique hotel collection known for its properties in various prime locations. Our mission is to deliver exceptional service combined with a contemporary flair, ensuring personalized experiences for every guest. We are proud of our growth journey and our unwavering commitment to excellence...

  • Guest Services Representative

    1 month ago

    Seattle, Washington, United States Marriott Hotels & Resorts Full time

    Join Our Hospitality Team At Marriott Hotels & Resorts, we are dedicated to providing an exceptional experience for our guests. As a **Front Desk Agent**, you will play a crucial role in ensuring that every visitor feels welcomed and valued. Your responsibilities will include:Providing outstanding service at the Front DeskEngaging with guests in a warm and...

  • Guest Services Representative

    1 month ago

    Seattle, Washington, United States Bmihospitality Full time

    Front Desk Agent Role at BmihospitalityWe are looking for a dedicated and customer-focused Front Desk Agent to be part of our esteemed establishment at Bmihospitality. If you possess a minimum of one year of experience in hospitality guest services and have a passion for delivering outstanding service, we encourage you to consider this opportunity.Position...

  • Guest Service Ambassador

    2 weeks ago

    Seattle, Washington, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin Seattle. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.Key ResponsibilitiesOrganize and confirm guest reservations,...