Guest Service Ambassador

2 weeks ago


Seattle, Washington, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled Guest Service Representative to join our team at The Westin Seattle. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.

Key Responsibilities
  • Organize and confirm guest reservations, requests, and cancellations
  • Process payments and verify billing information
  • Activate and file room keys, and provide guests with directions and information about property amenities and services
  • Run and review daily reports/logs, and complete designated cashier and closing reports
  • Count bank at beginning and end of shift, and secure bank
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Requirements
  • High school diploma or equivalent required
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
What We Offer

As a Guest Service Representative at Marriott International, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You will also have access to exclusive discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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