Loan Origination Specialist

2 weeks ago


Northbrook, Illinois, United States Above Lending Full time

About Above Lending

Above Lending is a leading financial services company dedicated to providing innovative lending solutions to our customers. We strive to simplify the lending process and make credit more affordable and accessible.

Job Summary

We are seeking a highly motivated and experienced Loan Origination Specialist to join our dynamic team. As a seasoned professional in customer care or sales, you will play a crucial role in ensuring our customers receive exceptional service and support regarding their online applications and loan product information.

Key Responsibilities

  • Assist customers in completing their loan application while ensuring they understand the value of our product.
  • Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
  • Multi-task efficiently and adapt to changing priorities in a fast-paced environment.
  • Collaborate with verification teams to ensure a seamless customer experience.
  • Meet or exceed monthly targets set by management.
  • Organize and manage workload without constant supervision; maintain focus and productivity independently.
  • Manage both inbound and outbound calls and chat.

Requirements

  • Two (2) or more years of experience in the financial services industry, preferred.
  • Two (2) or more years of experience working in a contact center environment, required.
  • Two (2) or more years of inside sales experience, required.
  • A strong history of turning a lead into a customer with documented success in exceeding goals.
  • Technological literacy for computer applications along with the ability to assist clients with the process of uploading documents, navigating websites, and troubleshooting basic device issues.
  • Good understanding of personal finance and lending regulations specifically in regards to personal loans, preferred.
  • The ability to read through detailed scripts and follow compliance standards on every call.
  • Superior listening skills and ability to engage prospects by phone.

What We Offer

  • A competitive base compensation of $29.00/hr.
  • An uplifting, collaborative work environment.
  • Considerable employer contributions for health, dental, and vision programs.
  • Generous PTO policy, Company Holidays, and Floating Holidays.
  • 401(K) match with immediate 100% vesting.
  • Merit advancement opportunities.
  • Career development & training.


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