Commercial Vehicle Service Coordinator

2 months ago


Houston, Texas, United States Selectransportation Resources Full time

Job Title: Commercial Truck Dealer Service Writer

Job Type: Full-time

Position Overview:

As a Commercial Truck Dealer Service Writer at Selectransportation Resources, you will play a vital role in facilitating outstanding service experiences for our clientele. Acting as the primary liaison between customers and our skilled service team, your focus will be on ensuring effective communication, meticulous documentation, and the delivery of superior customer care.

Key Responsibilities:

  • Engage with customers in a courteous and professional manner.
  • Accurately record customers' service requirements.
  • Keep clients updated on their vehicle's condition and suggested services.
  • Generate comprehensive service orders and enter all relevant details.
  • Organize appointments and collaborate with the service team to ensure timely repairs.
  • Acquire a foundational understanding of commercial truck systems and components.
  • Respond to customer inquiries swiftly and follow up to guarantee satisfaction.
  • Recognize opportunities to promote additional services to clients.

Qualifications:

  • High school diploma or equivalent; further education in automotive technology is advantageous.
  • Prior experience in customer service or automotive service is preferred.
  • Exceptional communication and interpersonal skills.
  • Strong organizational skills and meticulous attention to detail.
  • Competence in computer systems and database management.
  • Ability to thrive in a fast-paced work environment.
  • Willingness to work flexible hours, including weekends and evenings as necessary.


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