IT Service Delivery Lead

3 weeks ago


Houston, Texas, United States Commercial Metals Full time

Unlock Your Potential in the Steel Industry

At Commercial Metals, we're seeking a highly skilled IT Service Delivery Lead to join our team. As a key member of our IT department, you'll be responsible for managing all aspects of Service Delivery and team members to ensure customer sites are operational.

Key Responsibilities:

  • Manage IT Ticketing Systems, including Cherwell and Service Now
  • Provide Asset Management through Cherwell
  • Collaborate with other IT teams to ensure customer requests are met in a timely manner
  • Partner with other IT teams to ensure coordinated efforts with new technology rollouts, upgrades, or changes
  • Install, maintain, and troubleshoot computer hardware and software
  • Ensure adherence to IT policies and procedures
  • Compose and maintain technical specifications and documentation
  • Responsible for site-specific IT project management
  • Support business processes, data, analytics, and software applications for the manufacturing system environment

Requirements:

  • Minimum 3 years experience in a similar role
  • Knowledge of various IT areas, including PC Support, Desktop Applications, and Application Support (Manufacturing systems preferred)
  • Experience with IT Ticketing Systems, Desktop Applications, and Wireless Networking
  • Knowledge of Microsoft Office 365, Windows Server, Server roles - DNS, DHCP, MS Exchange, Active Directory, and Office 2010/2013/2016
  • Ability to problem solve, including root cause analysis and corrective action
  • Ability to prioritize, plan, and drive issues, tasks, and deliverables from concept to closure
  • Excellent written and verbal communication skills
  • Excellent time management skills

About Us:

Commercial Metals is a Fortune 500 company with a family feel that's already part of your life. Our steel products have been supporting structures in more than 20 countries for over 100 years. We're committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.


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