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Senior Account Manager Comms

1 month ago

New York, New York, United States Virgo Health Full time
Job Description

About Us

Virgo Health is a leading provider of healthcare communications and logistics services. We work with pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the latest developments in clinical research and therapeutic approaches.

Job Overview

The Senior Account Manager - Communications & Operations will have an overview of the communications needs across multiple brands/client services teams, using their established communications and logistics skills to drive day-to-day account handling and project and financial management, while providing direction, support, and coaching to the more junior members of the communications team.

Core Responsibilities

Account Management

  • Day-to-day management of client projects/client, including speaker bureau contracting for several client brands and advisor contracting for one-off activities.
  • Focus on speaker and field communications across brands and projects for communication consistency.
  • Prepare communications packets based on project type and execution of initiatives.
  • Prepare ancillary items for live events and support the QC of data for each item.

Client Activity

  • Develop and maintain strong relationships with clients through regular contact.
  • Demonstrate a sound understanding of the client's business, industry, competitors, and objectives.
  • Provide strategic counsel to clients, based on knowledge of their business and the market.
  • Develop the ability to effectively manage the client's expectations.
  • Challenge and negotiate with client where appropriate.

Financial Management

  • Assist senior account team to ensure realistic setting and meeting of client deadlines and budgets.
  • Assist with budgetary control, developing estimates, and accurate invoicing.
  • Track costs to avoid overspending.

Industry Awareness

  • Continue to develop an understanding of the evolving US healthcare system, applying growing knowledge to the implementation and development of client and new business programs.
  • Build an in-depth knowledge of the pharmaceutical industry and Virgo environment.
  • Keep updated on new developments within the med ed industry, Virgo's offerings, and other agency activity.

Experience/Skills Required

  • Proficient in MS Word, Excel, and PowerPoint.
  • Accurate data management across multiple Excel files.
  • Excellent people management skills.
  • Excellent verbal and written business communication skills.
  • Excellent project and time management skills.
  • Ability to multitask and work under pressure.
  • Ability to use own initiative.
  • Financial management skills.
  • Good negotiating and influencing skills.
  • Excellent editing and quality control skills.

Level of Experience

5-7+ years of account management experience within a healthcare communications and/or logistics company.

Qualification

Bachelor of Arts or Bachelor of Science preferred or of graduate caliber.

Virgo Characteristics

  • Team player.
  • Passionate commitment.
  • Professionalism and client focus.
  • Creativity.
  • Embraces change.
  • Self-development.
  • Organized.
  • Self-aware.
  • Coaching.
  • Open communication.
  • Commercial awareness.
  • Integrity.
  • Approachable.
  • Detail focused.
  • Assertive.

Key Performance Indicators

  • Annual performance objectives and performance appraisal.
  • Anecdotal client and supplier feedback.
  • Client retention.