Senior Dealer Account Manager

1 week ago

New York, New York, United States Solera, Inc. Full time
Job Description

The Senior Dealer Account Manager serves as the representative and ambassador of Solera/AutoPoint to Dealership Partners and Corporate Ownership Groups, cultivating strong advocacy among clients to expand Solera's Key Account client base.

The ideal candidate will possess a general understanding of non-marketing-related Solera solutions and demonstrate skills in presenting solutions that align with client needs and closing sales.

Key Responsibilities:

Evaluate client performance through reports and direct observation to identify opportunities for improvement in dealership fixed operations.

Maintain proactive communication with clients, including Service/Fixed Ops Directors, Dealer Principals/General Managers, and corporate-level executives.

Cultivate and sustain solid business relationships with dealerships and corporate entities.

Foster a culture of ongoing improvement in operational processes.

Present and explain AutoPoint products and their applicability within the dealership environment.

Comprehend the key performance indicators (KPIs) that drive dealership and group business.

Articulate AutoPoint's value proposition and align it with the objectives of dealerships and groups.

Regularly review marketing product suite results with assigned accounts and dealerships.

Identify and propose program changes and marketing strategies.

Share Solera/AutoPoint knowledge and industry insights with assigned accounts.

Account Retention & Management:

Manage the retention, product penetration, and growth of assigned accounts.

Address and resolve all customer issues and conflicts.

Engage in the enrollment and review process for new orders related to retention programs and custom campaigns.

Capture account enhancement requests and recommended changes, prioritizing and communicating these requests internally.

Maintain dealer contacts and business activity records regularly in Salesforce.com.

Process and file internal documentation/communications in a timely manner, including MMR Visit Details, Dealer Goals/KPIs, Corporate Goals/KPIs, Goals Achieved, Participants, Schedule Future Meetings, and Market Research.

Provide valuable and constructive feedback.

Competencies & Requirements:

The ideal candidate will demonstrate knowledge of sales processes and tools, including account planning and key selling techniques.

Experience with Dealership Management System software like CDK, R&R, etc.

Ability to forge relationships with key decision-makers both internally and externally.

Capacity to identify, quantify, and diplomatically resolve customer objections, problems, and needs.

Skill in presenting solutions that align with client needs and closing sales.

Proficiency in developing strategies, action plans, and metrics for monitoring results.

Capability to create business development plans and effectively communicate ideas.

Aptitude for presentations in front of groups and conveying processes and training effectively.

Ability to listen actively and act appropriately on provided information.

Strong multitasking, prioritization, organization, and project coordination skills to meet simultaneous deadlines.

Capability to work independently with minimal supervision and manage constant deadline pressure.

Effectiveness in both team-oriented and fast-paced organizational settings.

Proficiency in using various computer programs/systems for tracking results (Salesforce.com, Word, PowerPoint, Excel, Email, Internet, etc.).

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