Cash Handling and Player Services Specialist

6 days ago


Hampton, Virginia, United States Colonial Downs Group LLC Full time
Job Opportunity

We are seeking a skilled Cash Handling and Player Services Specialist to join our team at Colonial Downs Group LLC. This role involves handling cash transactions, maintaining accurate records, and providing exceptional guest service.

Job Summary: The Cash Handling and Player Services Specialist will be responsible for processing transactions, balancing accounts, and safeguarding company assets. This role also involves maintaining confidentiality of all privileged information and adhering to established procedures and company policies.

Key Responsibilities:

  • Provides next-level guest service to internal and external guests, demonstrating a strong understanding of our company's culture and values.
  • Maintains confidentiality of all privileged information and adheres to established procedures and company policies.
  • Processes jackpots, cashes checks, redeems valid gaming vouchers, and performs other transaction types as needed.
  • Safeguards company assets, adhering to all player services policies and procedures, state regulations, and industry standards.
  • Balances all money transactions and paperwork, maintaining accurate records and reports.
  • Handles guest financial transactions, monitors for fraud, and identifies potential issues.

Requirements:

  • High school diploma or GED required; banking and guest service experience preferred.
  • Proficiency with menu-driven programs required; Word and Excel skills a plus.
  • Ability to formulate and communicate ideas effectively.
  • Virginia Racing Commission License required.

Estimated Salary: $48,000 - $62,000 per year, depending on experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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