Retail Service Excellence Specialist

3 days ago


Hampton, Virginia, United States Food Lion Full time

We are seeking a Retail Service Excellence Specialist to join our team at Food Lion. Estimated salary: $48,000 - $65,000 per year.

About the Role

This position involves providing excellent customer service and supporting the Customer Service Manager in achieving high standards of customer satisfaction. Key responsibilities include:

  • Providing fast, easy, flexible, and friendly service to customers through the achievement of Food Lion's customer service standards;
  • Assisting the Customer Service Manager in maintaining store office functions, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar;
  • Developing and implementing plans to improve customer service and overall store performance;

You must have effective communication and customer service skills, as well as the ability to learn multiple tasks and technical requirements of the job. A high school graduate or equivalent is preferred. The estimated salary range for this position is based on national averages and may vary depending on location.



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