Retail and Guest Services Associate

3 weeks ago


Hampton, Virginia, United States Colonial Downs Group LLC Full time
About the Role

We are seeking a skilled Retail and Guest Services Associate to join our team at Colonial Downs Group LLC. This role involves providing exceptional guest service, processing transactions, and maintaining accurate records of player information.

Job Overview: The Retail and Guest Services Associate will be responsible for working in the gift shop, providing retail services, and ensuring a seamless experience for our guests. This role also involves processing transactions, such as jackpots, cashing checks, and redeeming gaming vouchers.

Key Responsibilities:

  • Provides next-level guest service to internal and external guests, demonstrating a strong understanding of our company's culture and values.
  • Maintains confidentiality of all privileged information and adheres to established procedures and company policies.
  • Processes jackpots, cashes checks, redeems valid gaming vouchers, and performs other transaction types as needed.
  • Safeguards company assets, adhering to all player services policies and procedures, state regulations, and industry standards.
  • Balances all money transactions and paperwork, maintaining accurate records and reports.
  • Handles guest financial transactions, monitors for fraud, and identifies potential issues.

Requirements:

  • High school diploma or GED required; banking and guest service experience preferred.
  • Proficiency with menu-driven programs required; Word and Excel skills a plus.
  • Ability to formulate and communicate ideas effectively.
  • Virginia Racing Commission License required.

Estimated Salary: $42,000 - $58,000 per year, depending on experience. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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