Customer Account Advisor
4 weeks ago
Aaron's is seeking a highly motivated and customer-focused Customer Account Advisor to join our team. As a key member of our sales and lease-to-own team, you will be responsible for building strong relationships with our customers, driving payment collections, and lease agreement renewals.
Key Responsibilities- Attain and maintain customers' accounts, including updating customer information in our store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
- Sell customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
- Load, secure, and protect product in company vehicle.
- Safely operate company vehicle.
- Assist the Sales Team as needed.
- Any reasonable duties requested by management.
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Uphold the Aaron's Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
- Sundays off.
- Employee assistance program.
- Employee purchase program with exclusive discounts.
- Physical and financial well-being programs.
- Tuition reimbursement.
- Employee Business Resource Groups.
- 401(k) plan with contribution matching.
- Paid time off, including vacation days, sick days, and holidays.
- Life and disability insurance.
- Medical, dental, and vision insurance.
- Paid paternal leave.
- Stock purchase plans.
- Pay on Demand.
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