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Customer Relations Advisor

1 month ago

Houston, Texas, United States Camden Property Trust Full time
Job Summary

Camden Property Trust is seeking a highly motivated and customer-focused Customer Relations Advisor to join our team. As a key member of our community relations team, you will be responsible for providing exceptional customer service to current and potential residents across the country.

Key Responsibilities
  • Assist potential residents with detailed leasing information for Camden Communities nationwide, including creating quotes and scheduling leasing appointments
  • Showcase the value of the community features as they relate to the customers' needs
  • Assist current residents with requests for maintenance, courtesy officers, and other community related questions and issues
  • Accurately capture resident and prospect information for communication and record keeping
  • Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times
  • Escalate issues through the appropriate channels when necessary
  • Use problem solving skills and best judgment to handle unpredictable situations as they arise
  • Consistently meet all performance standards including schedule adherence, average handling time, and call quality
  • Take an active role in ensuring the department goals and objectives are being met or exceeded
Requirements
  • Bachelor's degree preferred
  • Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred
  • Must have a customer focused attitude and creative problem solving skills to handle difficult situations and ensure a high level of customer satisfaction
  • Ability to multi-task, take initiative and work effectively in a fast paced environment
  • Excellent documentation and written and verbal communication skills
  • Proficiency in Microsoft Office Suite including Word, Excel & Outlook
  • Flexibility to work various shifts including nights, weekends, holidays, and overtime as required
  • In the event of an emergency situation, you may be required to work remotely and as such should have internet access
  • Bilingual (English/Spanish) a plus
  • Ability to sit for extended periods of time
Compensation and Benefits

Camden Property Trust offers a competitive compensation package, including a pay range of $20 to $29 per hour, as well as eligibility for discretionary annual bonus and restricted share award based on individual and company performance. Additionally, Camden offers a comprehensive package of benefits, including paid time off, medical/dental/vision insurance, 401(k) and employee share purchase plan.