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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Charline Espinoza - State Farm Agent. As a key member of our team, you will play a pivotal role in delivering exceptional customer experiences that drive the growth of our insurance agency.
Key Responsibilities- Oversee daily operations and ensure compliance with State Farm policies and procedures.
- Develop and implement customer service policies, procedures, and training programs to maintain high service standards.
- Handle escalated customer complaints and issues with professionalism and efficiency.
- Train, mentor, and supervise customer service representatives to ensure they meet our high standards.
- Oversee service-related processes and ensure they are performed correctly according to office procedures.
- Ensure office team members are compliant with State Farm guidelines and best practices.
- Perform and train on customer retention strategies, including cross-selling to existing customers.
- Onboard new customers and conduct policy reviews to deliver State Farm's simple conversation approach with excellent customer service.
- Manage BOD tasks and underwriting folders, oversee lapse scans to reduce cancellations and non-payments.
- Invite customers to the office for simple conversation appointments to enhance customer relationships.
- Assist with maintaining and balancing PFA account and reports.
- Support super management with claims and customer inquiries, providing oversight when the agent is not in the office.
- Navigate complex matters assigned by the agent with organization and precision.
- 4+ years of experience in customer service.
- 2+ years in a supervisor role (a plus).
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented, able to multitask, and highly organized.
- Experience with customer retention, cross-selling, and compliance within an insurance agency (a plus).
- Bilingual Spanish (a plus).
- Comprehensive knowledge of insurance.
- Must be reliable and able to commute to office location.
We offer a competitive compensation package, including $28.00 per hour. Our team is comprised of results-oriented individuals who are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.
We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state-of-the-art technology to achieve outstanding results.
We are excited to connect with you if you are the empathetic, customer-focused team member we seek. If you want to work in an environment that is fun, challenging, and rewarding, then Charline Espinoza - State Farm Agent may be the right fit for you.
