Customer Support Specialist

5 days ago


Houston, Texas, United States XPO Logistics Full time

XPO Logistics is seeking a highly skilled Customer Support Specialist to join our team. This role involves providing exceptional customer service via telephone and email, handling complaints in a professional manner, diagnosing and resolving issues, monitoring delivery routes, and processing changes or cancellations to delivery orders.

Key Responsibilities:

  • Assist customers with inquiries and resolve issues in a timely and professional manner
  • Monitor and track delivery routes to ensure efficient and accurate delivery of goods
  • Process changes or cancellations to delivery orders as needed
  • Diagnose and resolve problems or issues related to delivery services

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of software applications

Benefits:

  • Competitive salary: $45,000 - $55,000 per year
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including health insurance and 401(k) matching


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