Customer Support Specialist

5 days ago


Houston, Texas, United States Laser Shot Inc Full time
Job Overview

Laser Shot Inc is a global leader in firearm and force option training solutions.

We are seeking a highly skilled Customer Support Specialist to join our team, playing a vital role in supporting our sales operations. This dynamic individual will provide exceptional customer support by assisting with sales procedures, processing quotes, handling sales-related problems, entering new orders, tracking orders, and managing customer accounts.

Key Responsibilities:
  • Answer and route incoming sales calls to appropriate sales personnel.
  • Pre-screen and follow-up with leads.
  • Handle logistics orders for internal and external events including travel, trade shows and customer demonstrations.
  • Provide pre-sales and post-sales assistance with tasks such as sales paperwork, sales and sales quotes.
  • Prepare invoices, pertinent reports, and other projects as assigned.
  • Update managers by consolidating and forwarding daily action summaries.
  • Provide sales vs. projection results by preparing and forwarding sales tracking reports.
  • Track sales expenses by tracking, consolidating, and summarizing expenses; forwarding for reimbursement.
  • Update database records in company CRM program (Activate).
  • Support proposal preparation (gather data, print, bind, etc.).
  • Correspond with customers who have inquiries regarding Laser Shot products or purchases.
  • Record customer correspondence information and deliver to appropriate sales personnel.
  • Process orders for inner-office activities, product demonstrations, salesman equipment, and office equipment.
Requirements
  • Bachelor's Degree in Accounting.
  • Detailed knowledge and experience in MS office suite (Word, Excel, Outlook).
  • Ability to become proficient in multiple IT applications.
  • Excellent management and organizational skills.
  • 2 to 4 years' experience in sales, sales support and accounting.
  • Strong attention to detail and consistent follow-up crucial.
  • Excellent written and oral communication.
Compensation

$60,000 - $80,000 per year, depending on qualifications and location.

Benefits

We offer a competitive compensation package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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