Customer Support Specialist
5 days ago
Laser Shot Inc is a global leader in firearm and force option training solutions.
We are seeking a highly skilled Customer Support Specialist to join our team, playing a vital role in supporting our sales operations. This dynamic individual will provide exceptional customer support by assisting with sales procedures, processing quotes, handling sales-related problems, entering new orders, tracking orders, and managing customer accounts.
Key Responsibilities:- Answer and route incoming sales calls to appropriate sales personnel.
- Pre-screen and follow-up with leads.
- Handle logistics orders for internal and external events including travel, trade shows and customer demonstrations.
- Provide pre-sales and post-sales assistance with tasks such as sales paperwork, sales and sales quotes.
- Prepare invoices, pertinent reports, and other projects as assigned.
- Update managers by consolidating and forwarding daily action summaries.
- Provide sales vs. projection results by preparing and forwarding sales tracking reports.
- Track sales expenses by tracking, consolidating, and summarizing expenses; forwarding for reimbursement.
- Update database records in company CRM program (Activate).
- Support proposal preparation (gather data, print, bind, etc.).
- Correspond with customers who have inquiries regarding Laser Shot products or purchases.
- Record customer correspondence information and deliver to appropriate sales personnel.
- Process orders for inner-office activities, product demonstrations, salesman equipment, and office equipment.
- Bachelor's Degree in Accounting.
- Detailed knowledge and experience in MS office suite (Word, Excel, Outlook).
- Ability to become proficient in multiple IT applications.
- Excellent management and organizational skills.
- 2 to 4 years' experience in sales, sales support and accounting.
- Strong attention to detail and consistent follow-up crucial.
- Excellent written and oral communication.
$60,000 - $80,000 per year, depending on qualifications and location.
BenefitsWe offer a competitive compensation package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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