Operations Support Specialist
1 day ago
About the Role:
Unlock Your Potential as an Operations Support SpecialistTotal Quality Logistics (TQL) is a leading logistics company seeking a highly skilled Operations Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to internal and external stakeholders.
As an Operations Support Specialist, you will play a critical role in ensuring the smooth operation of our daily shipment activities. You will receive extensive training to become a subject matter expert in a specific mode of transportation, such as Warehousing, Less-Than-Truckload, or Drayage. This expertise will enable you to provide top-notch support to our sales reps, directly contributing to the growth of the company.
In return for your hard work, you can expect:
- A competitive starting salary of $16.50 per hour, with opportunities for year-end bonuses and merit increases.
- A comprehensive benefits package, including health, dental, and vision coverage that fits your needs, plus 401(k) with company match.
- Advancement opportunities within structured career paths, allowing you to grow professionally.
- Tuition reimbursement up to $5,000 per year, empowering you to pursue your education goals.
- Employee referral bonus opportunities, encouraging you to share your success with others.
Key Responsibilities:
- Become the subject matter expert on all administrative tasks related to your aligned account(s).
- Document and manage all tasks in our internal systems.
- Schedule appointments and coordinate shipments from pickup to delivery.
- Help resolve shipping issues with professionalism and poise.
- Provide exceptional customer service to internal and external stakeholders.
- Support billing and payment processing as needed.
Requirements:
- At least one year of customer service experience preferred.
- A hall of fame work ethic with a history of excellent attendance.
- Strong verbal communication skills, both face-to-face and over the phone.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Ability to take ownership of responsibilities and see tasks through completion.
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