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Enterprise Account Lead
2 months ago
Join SpaceX, a pioneering company in space technology, as an Enterprise Account Lead. This role is a key part of our Starlink team, responsible for managing and growing our enterprise customer base in the Middle East and Africa region.
Responsibilities:- Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- Deliver impeccable customer service to customers in the MEA region, including efficient acknowledgement and resolution of issues.
- Build relationships to identify requirements and manage expectations.
- Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business.
- Retain and grow the value of MEA accounts in both hardware and service revenue.
- Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks.
- Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount.
- Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience.
- 2+ years of consulting or project management experience.
- 1+ year experience in a customer-facing role.
- Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications.
- Experience managing multiple projects and delivering under tight time and resource constraints.
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer.
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.).
- Demonstrated ability to turn customer feedback into actionable, smart improvements.
- Excellent written and verbal communication skills, including ability to craft and present professional presentations.
- Excellent empathy, active listening, and resiliency skills.
- Ability to read contract documents and discern requirements and deliverables.
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
- Availability and willingness to travel as needed to customer sites/meetings.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
