Help Desk Support Specialist

4 days ago


Springdale, Arkansas, United States K2 Staffing Full time
Job Description

**Job Summary**

K2 Staffing is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote access
  • Troubleshoot and resolve technical issues with hardware, software, and network systems
  • Configure and deploy new hardware and software
  • Manage and maintain IT systems, including servers, workstations, and network devices
  • Develop and implement technical solutions to improve system performance and efficiency
  • Collaborate with other technical teams to resolve complex technical issues
  • Provide excellent customer service and communication skills to clients

Requirements:

  • Minimum of 3 years of experience in a help desk or technical support role
  • Strong technical skills, including knowledge of hardware, software, and network systems
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with remote monitoring and management tools, such as ConnectWise or Kaseya
  • Experience with PSA tools, such as Autotask or Halo
  • CompTIA Net+ and/or CompTIA Security+ certifications a plus

Preferred Qualifications:

  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) certification
  • CCNA or CCIE-Cisco certifications a real plus

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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