Senior Collaborative Services Engineer
3 weeks ago
This is a senior-level position responsible for leading various engineering activities, including the design, acquisition, and deployment of hardware, software, and network infrastructure in coordination with the Technology team. The primary objective of this role is to ensure quality standards are met within existing and planned frameworks.
Responsibilities:- Administer and engineer aspects of Collaborative Services, including Confluence, Jira, StackOverflow, enterprise applications, and related technologies.
- Analyze technical needs, document requirements, design, and implement technical solutions for Collaborative services.
- Serve as a Subject Matter Expert (SME) for administering and troubleshooting enterprise applications.
- Provide troubleshooting steps and operational documentation to Level 1/2 support teams.
- Integrate solutions into existing infrastructure, consult on development projects, deploy solutions that meet business and technical requirements.
- Have strong experience in designing, developing micro-services, REST APIs for public cloud environments.
- Takes initiative to automate repetitive tasks, tests, and manual activities using different scripting languages like PowerShell, Python, NodeJS, and shell scripts.
- Experience with DevOps, Continuous Integration, and Delivery tools like Jenkins, Maven, Harness, and GitHub.
- Review current technologies, tools, and services and make recommendations for their use based on security, compliance, financial, and operational criteria.
- Understanding of vendor licensing models and deployment best practices.
- Evaluate, test, and install critical updates on a regular basis.
- Detect and troubleshoot technical problems.
- Candidate must be capable of working in a fast-paced, multi-team environment.
- 7+ years' experience in system and 3+ years' cloud engineering is considered a subject matter expert in collaborative services.
- Accountable for successful completion of multiple, individual projects simultaneously.
- Communicate effectively by contributing significantly to the development and delivery of various written and visual documents for diverse audiences.
- Excellent technical troubleshooting and process implementation skills.
- Exceptional customer service and team collaboration skills.
- Strong analytical, problem-solving, and communication skills.
- Strong interpersonal skills, with the ability to work effectively in a team environment.
- Experience with permission groups and permission management across Jira projects and Confluence spaces.
- Excellent problem-solving and troubleshooting skills.
- Bachelor's or Master's degree in information systems, computer science, or related fields.
- Cloud Certification.
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