Patient Care Team Leader

1 week ago

Palm Beach Gardens, Florida, United States AYR Wellness Full time


**Position at AYR Wellness**

**Company Overview**

AYR Wellness is a publicly traded, multi-state cannabis enterprise with a network of over 85 dispensaries. As one of the leading producers of premium cannabis in the United States, our mission is to be a catalyst for positive change. We prioritize people in all our endeavors and are dedicated to fostering progress within our communities, industry, and the world at large.

Our exceptional team members form the backbone of our organization, and we recognize that investing in top-tier talent is crucial to our success. We believe that cultivating a culture where everyone can thrive begins and ends with our teams. Their collective courage and kindness set AYR apart. At AYR, your career growth knows no bounds, and we are committed to creating an environment where everyone can succeed together.

**Role Summary**

The primary focus of this position is to support all management and staff while ensuring that retail operations align with company standards. The Team Lead will oversee the daily functions of the dispensary and address the needs of all patients and customers. In collaboration with the Store Manager, this role will be responsible for recruiting and nurturing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local regulations.

**Key Responsibilities**
  • Supervise and execute all leadership functions associated with a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
  • Deliver outstanding customer service to all patients while mentoring other team members.
  • Respect all team members and communicate findings to the appropriate management.
  • Conduct routine inspections to maintain accurate inventory of all cannabis products.
  • Manage and oversee the activities of patient advocate staff.
  • Ensure that all procedures are updated in-store to provide best practices for staff and patients.
  • Train dispensary staff to ensure consistent performance and comprehensive knowledge of company standard operating procedures, as well as an understanding of all marijuana and marijuana-infused products sold to patients.
  • Ensure Key Performance Indicators are accurately captured.
  • Oversee daily financial reporting requirements and manage all cash handling procedures.
  • Develop and maintain a schedule for all patient advocate staff.
  • Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
  • Protect patient rights by managing the employee HIPAA education program and ensuring confidentiality and privacy of protected health information.
  • Oversee patient education and counseling programs, continuously revising information disseminated by the dispensary regarding debilitating conditions and their association with medical cannabis products.
  • Maintain awareness of both external and internal competitive landscapes, opportunities for improvement, and industry developments.
  • Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and best practices.
  • Aim for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
  • Ensure traceability of products from reception to final sale.
  • Receive, check, and enter inventory into the system upon arrival of shipments.
  • Exhibit excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office.
  • Demonstrate close attention to detail.
  • Exhibit excellent time management skills.
  • Maintain a high energy level, customer focus, and proactive approach.
  • Possess strong customer service skills.
  • Work efficiently with employees, customers, government agencies, and the public.
**Qualifications**
  • Must be at least 21 years of age.
  • Must be able to pass a Level 2 Background Check (FBI).
**Education**
  • High school diploma or GED required.
**Experience**
  • 1-3 years of relevant experience.
**Knowledge, Skills, and Abilities**
  • Customer Obsessed: Committed to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful relationships, fostering trust and authentic connections.
  • Relationship Building: Recognized as a truthful individual who provides constructive feedback respectfully; builds mutual respect and trust through active listening and compassion.
  • Results Oriented: Quick learner who embraces challenges and analyzes successes and failures for continuous improvement.
  • Functional/Technical Skill: Possesses the necessary knowledge and skills to perform at a high level of accomplishment.
**Direct Reports**
  • Patient Advocates.
**Working Conditions**
  • Ability to accommodate scheduling that may include varied shifts, weekends, and some holidays.
  • Able to assist patients with disabilities in navigating the dispensary.
**Physical Requirements**
  • Frequent communication with patients and caregivers regarding medical conditions and symptoms.
  • Regular operation of computer/POS systems and standard office equipment.
  • Ability to remain stationary when checking in patients or operating the register.
  • Ability to observe and assess patient entry via cameras and inspect patient IDs.
  • Frequent communication with staff via walkie-talkie or headset.
  • Constant movement and transportation of dispensary products weighing up to 30 lbs.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. This mission would not be possible without our exceptionally talented team. We are proud to be an equal opportunity employer that celebrates the uniqueness of each employee and supports their individual journey in finding their genius and pursuing their passion.

AYR Wellness is committed to the policy that all persons have equal access to employment.

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