Sales Team Leader

2 months ago

Palm Beach Gardens, Florida, United States Chico's FAS Full time
POSITION SUMMARY:

The Retail Operations Assistant Manager plays a crucial role in assisting the Store Manager to foster a customer-centric and product-oriented sales environment. This position emphasizes our core values and guiding principles in all aspects of store management, including overseeing sales operations, safeguarding assets, and managing human resources to ensure an exceptional customer experience and optimal profitability.


KEY RESPONSIBILITIES:

Performance Management:
  • Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement effective sales strategies.
  • Sets clear expectations and holds the store team accountable for meeting brand standards and performance metrics.
  • Manages payroll and inventory budgets efficiently.
  • Oversees essential operational tasks such as scheduling, inventory audits, and payroll accuracy.
  • Ensures compliance with financial policies, including cash handling and transaction accuracy.
  • Maintains adherence to laws and loss prevention protocols; provides training to associates on compliance measures.
  • Administers operational processes, including inventory management and daily merchandise replenishment.
  • Ensures that the store's visual presentation and maintenance reflect the brand's image.
  • Fosters a high-performance culture by motivating the sales team to achieve set sales and productivity goals.
  • Provides training and coaching to enhance the selling team's product knowledge.

Team Development:
  • Inspires and motivates the store team, cultivating a shared vision and embodying core values.
  • Encourages a collaborative approach to problem-solving within the team.
  • Communicates effectively with store teams and the Store Manager to drive positive changes.
  • Seeks opportunities for personal growth and actively requests feedback to enhance leadership skills.

Customer Engagement:
  • Demonstrates and promotes the principles of exceptional customer service, ensuring a seamless omni-channel experience.
  • Models sales expectations by employing various techniques and sharing product knowledge with customers; assists in product selection based on customer needs.
  • Addresses customer concerns promptly and effectively.
  • Ensures a swift and efficient checkout process, staying informed on policies regarding payments and returns.
  • Encourages consistent communication with clients through loyalty programs and customer engagement initiatives.

Talent Management:
  • Assists in the recruitment and development of a high-performing team.
  • Supports and implements training programs and initiatives.
  • Evaluates and coaches team members on their performance.
  • Collaborates with the Store Manager to resolve human resources issues efficiently.
  • Promotes team engagement by recognizing and rewarding outstanding performance.
  • Ensures compliance with employment practices and policies.

OTHER DUTIES:

Additional responsibilities may be assigned as needed. This role may vary across different brands.


QUALIFICATIONS:
  • High School diploma or equivalent required.
  • Preferred 2+ years of experience in retail management.
  • Must be at least 18 years old.
  • Excellent verbal and written communication skills.
  • Able to adapt to company-provided technology.
  • Demonstrated customer service excellence with a proven track record in sales and leadership.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
  • Effective leadership and team-building capabilities.
  • Knowledge of store operations and administrative functions.
  • Ability to communicate effectively with customers and staff.
  • Regular attendance is essential for meeting company objectives; flexibility to work evenings, weekends, and holidays is required.

PHYSICAL DEMANDS:
  • Constant walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Frequent climbing during the shift.

We are committed to creating an inclusive environment for all employees and applicants. Accommodation is available for applicants with disabilities during the application process.

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