Customer Service Representative
6 days ago
At SPI LLC, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Customer Service: Respond to customer inquiries, resolve issues, and provide product information in a timely and professional manner.
- Sales and Upselling: Identify opportunities to upsell and cross-sell products to customers, increasing revenue and customer satisfaction.
- Inventory Management: Assist with inventory management, including receiving, stocking, and maintaining inventory levels.
- Warehouse Operations: Participate in warehouse operations, including receiving, stocking, and shipping products.
- Administrative Tasks: Assist with administrative tasks, including data entry, reporting, and other duties as assigned.
Requirements:
- Education: High school diploma or equivalent required.
- Skills: Excellent customer service skills, strong communication and problem-solving skills, and basic math and computer skills.
- Experience: Previous experience in customer service, sales, or a related field preferred.
- Physical Demands: Ability to lift up to 30 pounds, stand for long periods, and work in a fast-paced environment.
Work Environment:
Our warehouse and office environment is fast-paced and dynamic, with a focus on providing exceptional customer service and support.
Travel:
No travel required.
Exemption Status:
Non-exempt.
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