Customer Service Representative

6 days ago


Salt Lake, Utah, United States Salt Lake City Full time
Job Summary

We are seeking a highly motivated and detail-oriented Compliance Dispatcher to join our team at Salt Lake City. As a Compliance Dispatcher, you will play a critical role in ensuring the safety and compliance of our parking enforcement operations.

Key Responsibilities
  • Enforce parking codes and ordinances, issuing citations as necessary.
  • Respond to parking-related citizen complaints and provide excellent customer service.
  • Process impounded vehicles and property, ensuring accurate and timely documentation.
  • Assist with vehicle immobilization and towing, as needed.
  • Collaborate with other city departments to ensure effective enforcement and customer service.
  • Participate in disaster preparedness training and drills, and provide support during emergency situations.
Requirements
  • High school diploma or equivalent required.
  • Valid state driver's license or Utah driving privilege card required.
  • Ability to work effectively with the public and demonstrate outstanding customer service skills.
  • Ability to safely operate vehicles, including jeeps, tow trucks, and forklifts.
  • Ability to ride a bicycle for extended periods, if required.
  • Ability to make safety decisions and work in the public way.
  • Ability to read and write legibly, and maintain accurate records.
Preferred Qualifications
  • Previous enforcement experience.
  • Previous customer service experience.
Working Conditions
  • Considerable exposure to stressful situations, including angry customers and disagreeable elements.
  • Moderate physical activity, including walking, driving, and riding a bicycle for extended periods.
  • Requires shift work, including weekends, evening shifts, and irregular hours.


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