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Customer Service Representative

2 months ago

Salt Lake, Utah, United States Hertz Full time

Job Summary:

Hertz is seeking a skilled Flex Service Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless rental experiences for our customers.

Key Responsibilities:

  • Qualify and Process Customer Rentals: Accurately process customer rentals, ensuring all necessary information is collected and documented.
  • Sell Optional Services: Persuasively promote and sell optional services to customers, such as additional insurance coverage or equipment rentals.
  • Process Customer Rental Returns: Efficiently process customer rental returns, ensuring all vehicles are properly cleaned and prepared for the next rental.
  • Conduct Vehicle Service and Maintenance: Perform routine vehicle maintenance and repairs, ensuring all vehicles are in good working condition.

Requirements:

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and precision in all aspects of the job.
  • Problem-Solving Skills: Possess strong problem-solving skills, with the ability to think critically and resolve issues in a timely manner.