Account Coordinator

13 hours ago

Tacoma, Washington, United States Seneca Holdings LLC Full time
Job Description

Great Hill Solutions is seeking a highly skilled Account Coordinator / Training Roles Manager to join our team.

The successful candidate will be responsible for managing the MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities. This includes assignment and coordination of end user MHS GENESIS required training, attending informational meetings, conference calls, and briefings regarding MHS Genesis roles and account related topics.

The ideal candidate will have excellent interpersonal skills, verbal, written, and spoken, and be proficient in Microsoft Office Suite (Word, Excel, and Outlook). A Public Trust clearance is required, and experience with MHS Genesis is preferred.

Key Responsibilities:

  • Manage MHS GENESIS Account Provisioning process at assigned Military Treatment Facilities
  • Assign and coordinate required MHS GENESIS end user training
  • Attend informational meetings, conference calls, and briefings regarding MHS Genesis roles and account related topics
  • Coordinate with Issue Resolution Specialist to support resolving issues related to end user MHS GENESIS accounts
  • Submit tickets to initiate MHS Genesis account creation and provisioning for end users
  • Troubleshoot issues with end users who are experiencing functionality problems related to their MHS GENESIS account
  • Identify, evaluate, and provide feedback to Managers and Senior Leaders on issues or suggested improvements
  • Conduct presentations during meetings to address MHS GENESIS account provisioning updates and/or MHS GENESIS training coordination trends

Requirements:

  • High School Diploma Required
  • Associate's degree - Bachelors preferred
  • 3 years' experience with similar professional experience
  • Excellent verbal and written communication skills

Physical Requirements:

Predominantly sedentary work. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

Diversity, Equity & Inclusion Statement:

The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees.

We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.

Equal Opportunity Statement:

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

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