Lead Business Operations Engineer

5 days ago

O Fallon, United States Mastercard Full time
About the Role

We are seeking a highly skilled Lead Business Operations Engineer to join our Nexus BizOps team. As a key member of our team, you will play a critical role in supporting the development and implementation of our Mastercard Next-Gen Switching Platform.

Key Responsibilities
  • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  • Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
  • Practice sustainable incident response and blameless postmortems.
  • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
Requirements
  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Coding experience in one or more of the following: C++, Java, Python, Go.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Experience in the following:
    • Support experience for Event Framework/Event Drive Applications/Java/J2EE/Spring/Springboot based applications, cloud-based microservices.
    • Experience on Logging, Monitoring, and Alerting tools like Splunk, Dynatrace, Grafana, etc.
    • Experience in building synthetic monitors and replicating failure scenarios to test availability, resiliency, performance of applications/platforms.
    • Experience with industry-standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy, and Chef.
    • Understanding on an API/Event gateway pattern and load balancers.
    • Web and Infrastructure Security along with User Authentication/Authorization, identity management, client-server communications, JSON web tokens, OAuth 2.0 framework.
    • Debugging event-driven microservices.
    • Experience with Java, J2EE, WebServices (SOAP/REST), Spring/Spring Boot.
    • Databases such as Postgres, Redis, and Cassandra, data replication strategies, data and application availability definition.
    • Supporting applications running on cloud-native environments like PCF, GCP, Azure, AWS.
    • Experience in IT Service Management and Incident Response.
    • Documentation of playbooks, runbooks, implementation procedures, run analytics for troubleshooting.
    • Understanding of:
      • Client-server relationships.
      • Network concepts (Layer 1 to Layer 3).
      • Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).
      • Load balancers and application firewalls.
      • High availability and business continuity planning.

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