Lead Business Operations Engineer

6 days ago

O Fallon, United States Mastercard Full time
Job Summary

We are seeking a highly skilled Lead Business Operations Engineer to join our team at Mastercard. This is a US-based manager position that will support the growing Automation-based squad model that supports the Risk Programs.

Key Responsibilities
  • Provide management support for global resources initially focused on level 9-7 employees and contractors.
  • Lead initiatives provided by the Release automation squad and evolve the scope of that squad to include new resiliency automation efforts.
  • Support pipeline and internal application development.
  • Coordinate and participate in review, revisions, changes, enhancements, testing, documentation, and member notification of product enhancements and/or business opportunities.
  • Provide business knowledge and technical support for business requirements development.
  • Work closely with developers and requesters identifying data and functional requirements in the design of new/enhanced systems.
  • Consulting with business owners on projects; develop and participate in the review of business and functional requirements and determine primary functions that the project is to provide.
  • Document and coordinate changes and enhancements of products and services.
  • Prepare and/or present documentation of business/technical presentations.
  • Provide technical support for the member(s) to ensure adherence to requirements.
  • Evaluate business requests to determine feasibility, work with Software Engineers to define alternatives and recommend optimal solutions.
  • Prepare overall project plan, incorporating costs and tasks from the various components, ensuring a successful and timely project implementation.
  • Ensure methodology compliance, document problem areas and coordinate resolutions, reporting to management as necessary.
  • Investigate/research MasterCard or industry business/technical process.
  • Coordinate and assist in implementation of new or revised rules and policies.
  • Coordinate and document project/release level user acceptance testing.
Requirements
  • Bachelor's degree in business or equivalent work experience.
  • 4-10 years related business experience.
  • Broad application of standard principles, theories, concepts and techniques.
  • A high level of experience with Jenkins, Chef Infra, Chef Habitat, Jython, Ruby, Groovy, Digital.ai XL Release, Pivotal Cloud Foundry.
  • Experience with leading small Agile teams using DevOps and SRE principles.
  • Experience as a federated incident and problem manager.
What We Offer

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.

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