Customer Service Representative

3 weeks ago

Haslet, Texas, United States Canon U.S.A., Inc. Full time
Customer Service and Print Center Role Overview

As a Customer Service and Print Center Representative at Canon U.S.A., Inc., you will serve as the primary contact for customers and outside vendors to ensure projects are produced within client time and budget constraints. This role requires strong communication and problem-solving skills to provide high-level customer service and ensure seamless project execution.

Key Responsibilities
  • Maintain a professional appearance and demeanor that reflects Canon U.S.A., Inc. and the client's commitment to quality, continuous improvement, and respect for individuals.
  • Coordinate and attend customer-facing design and production meetings to provide printing best practices that support time and cost-saving efficiencies.
  • Receive all Print Center requests via phone, email, or walk-ins and identify missing or problematic components to communicate to the customer and/or Print Production Manager.
  • Accurately and timely enter data into the Production Management System, including adding new customers and vendors, creating estimates, new work orders, job scheduling, job updates, issue resolution tracking, invoicing, and job closing.
  • Track and enter costs associated with each job estimate to facilitate accurate department billing.
  • Communicate effectively with the Site Manager to inform and provide updates regularly to guarantee that overall production and customer objectives are met.
  • Complete all required volume quality control tracking logs and receive all questions and concerns to provide updates and solutions to customers.
  • Send and obtain proof approvals and complete and maintain all required paperwork, records, and documents.
  • Create proofs and lithographic offset plates and follow all required safety procedures.

Requirements
  • High school diploma or GED with experience or vocational/technical certification.
  • Minimum 5 years of print and mailing industry experience.
  • Excellent verbal and written communication and telephone and interpersonal skills.
  • Working knowledge of the Macintosh, PC, and Windows operating systems.
  • Intermediate knowledge of prepress, preflight, and workflow industry standards, offset press and digital printing, bindery and press specification, shipping and mailing operation and technology.
  • Proficient with Adobe Acrobat, InDesign, Illustrator, PageMaker, Photoshop, QuarkXPress, Microsoft Word, Excel, Outlook, PowerPoint, and Publisher, and XMF workflow or equivalent.

Physical Demands


  • Standing for prolonged periods of time - up to 8 hours or more per day.
  • Frequent lifting of objects up to 50 lbs. and noise level is usually moderate to loud.
  • Fast-paced environment, subject to numerous schedule and priority changes, regular required weekend or overtime work schedules with short notice.

What We Offer


Competitive pay and benefits.

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide.

Come join our team

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