Customer Service Representative

3 weeks ago


Haslet, Texas, United States Mauricio Padilla Cardona-Farmers Insurance Agency Full time
Job Description

At Mauricio Padilla Cardona-Farmers Insurance Agency, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

Responsibilities
  • Process customer policy change requests.
  • Verify customer information and update records as necessary.
  • Answer incoming phone calls and respond to customer inquiries.
  • Schedule appointments for sales staff to meet with prospective customers.
  • Respond to cancellation requests and sales inquiries in a timely manner.

Requirements
  • Possess a positive and enthusiastic attitude.
  • Be able to multitask and follow up on customer inquiries.
  • Have excellent customer service skills.
  • Be a driven and goal-oriented individual.
  • Be able to handle stressful situations in a professional manner.

Benefits
  • Hourly base salary + bonus opportunities.
  • Paid time off (PTO).
  • Hands-on training.
  • Mon-Fri schedule.
  • Career growth opportunities.
  • Evenings off.


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