Customer Service Representative
3 weeks ago
At Mauricio Padilla Cardona-Farmers Insurance Agency, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.
Responsibilities
- Process customer policy change requests.
- Verify customer information and update records as necessary.
- Answer incoming phone calls and respond to customer inquiries.
- Schedule appointments for sales staff to meet with prospective customers.
- Respond to cancellation requests and sales inquiries in a timely manner.
Requirements
- Possess a positive and enthusiastic attitude.
- Be able to multitask and follow up on customer inquiries.
- Have excellent customer service skills.
- Be a driven and goal-oriented individual.
- Be able to handle stressful situations in a professional manner.
Benefits
- Hourly base salary + bonus opportunities.
- Paid time off (PTO).
- Hands-on training.
- Mon-Fri schedule.
- Career growth opportunities.
- Evenings off.
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