Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Canon U.S.A., Inc. The ideal candidate will have a strong background in customer service and print production, with excellent communication and problem-solving skills.
Key Responsibilities- Provide exceptional customer service to clients and vendors, ensuring timely and budget-friendly project completion.
- Coordinate and attend customer-facing design and production meetings to provide printing best practices and support time and cost-saving efficiencies.
- Receive and process all Print Center requests via phone, email, or walk-ins, identifying missing or problematic components and communicating them to the customer and/or Print Production Manager.
- Accurately and timely enter data into the Production Management System, including adding new customers and vendors, creating estimates, new work orders, job scheduling, job updates, issue resolution tracking, invoicing, and job closing.
- Track and enter costs associated with each job estimate to facilitate accurate department billing.
- Communicate effectively with the Site Manager, providing regular updates to ensure overall production and customer objectives are met.
- Complete all required volume quality control tracking logs and maintain accurate records and documents.
- Provide updates and solutions to customers, send and obtain proof approvals, and follow all required safety procedures.
- High school diploma or GED with experience or vocational/technical certification.
- Minimum 5 years of print and mailing industry experience.
- Excellent verbal and written communication and telephone and interpersonal skills.
- Working knowledge of the Macintosh, PC, and Windows operating systems.
- Intermediate knowledge of prepress, preflight, and workflow industry standards, offset press and digital printing, bindery and press specification, shipping and mailing operation and technology.
- Proficient with Adobe Acrobat, InDesign, Illustrator, PageMaker, Photoshop, QuarkXPress, Microsoft Word, Excel, Outlook, PowerPoint, and Publisher, and XMF workflow or equivalent.
Competitive pay and benefits, comprehensive training and development programs, a positive work and client environment, and employee discounts on entertainment, products, and services nationwide.
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Customer Service Representative
3 weeks ago
Haslet, Texas, United States Canon U.S.A., Inc. Full timeCustomer Service Representative Job SummaryAs a Customer Service Representative at Canon U.S.A., Inc., you will serve as the primary contact for customers and outside vendors, ensuring projects are produced within client time and budget constraints. This role requires strong communication and problem-solving skills, with a focus on providing high-level...
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Customer Service Representative
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Customer Service Representative
3 weeks ago
Haslet, Texas, United States Canon USA & Affiliates Full timeOverviewThe Customer Service Representative serves as the primary contact for customers and outside vendors, ensuring projects are completed within clients' time and budget constraints. This role is responsible for day-to-day job intake, work order creation, data entry, record keeping, estimating, and providing high-level customer service.Responsibilities•...
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Customer Service Representative
2 weeks ago
Haslet, Texas, United States Canon U.S.A., Inc. Full timeAs a Customer Service Representative for Canon U.S.A., Inc., you will serve as the primary contact for customers and outside vendors to ensure projects are produced within client time and budget constraints.The ideal candidate will have excellent verbal and written communication skills, with a strong working knowledge of Macintosh, PC, and Windows operating...
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Customer Service Representative
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Haslet, Texas, United States Canon U.S.A., Inc. Full timeCustomer Service and Print Center Role OverviewAs a Customer Service and Print Center Representative at Canon U.S.A., Inc., you will serve as the primary contact for customers and outside vendors to ensure projects are produced within client time and budget constraints. This role requires strong communication and problem-solving skills to provide high-level...
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