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Customer Service Representative
2 months ago
**Job Summary**
GROWMARK is seeking a skilled Customer Service Representative to join our team. As a key member of our office staff, you will be responsible for providing exceptional customer service to our clients, processing orders, and performing various clerical duties.
**Key Responsibilities**
- Provide customer service to office visitors and telephone calls
- Perform order entry in Seedway's JD Edwards system and process data entry related to credit status, acknowledgements, and product and price verification
- Answer telephone calls, determine the nature of business, and direct calls to the correct department or destination
- Communicate with customers, salespersons, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Organize and process incoming work, enter orders from mail-ins, internet, faxed in, and walk-in customers
- Operate office machines such as photocopiers, printers, and personal computers
**Requirements**
- Normally requires a high school diploma or equivalent and 1-3 years of clerical-related work experience
- Must have and maintain a valid driver's license and satisfactory driving record
- Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making, and skill development
**What We Offer**
We are an equal opportunity employer and offer a competitive salary and benefits package. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
