Phlebotomy and Customer Service Specialist

4 days ago


Elizabethtown, Pennsylvania, United States Penn Medicine Lancaster General Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Phlebotomy and Customer Service Specialist to join our team at Norlanco Outpatient Lab. This part-time position requires the ability to work effectively in a fast-paced environment, providing excellent customer service and ensuring accurate patient scheduling and registration.

Key Responsibilities
  • Perform venipuncture and capillary specimen collection in an ambulatory setting.
  • Validate patient identity, specimen integrity, and maintain working knowledge of specimen requirements and clinical protocols.
  • Document all stages of specimen collection in required computer systems, including investigating and processing orders, receiving specimens, canceling tests, and producing reconciliation reports.
  • Complete cleaning tasks utilizing regulatory standards and perform maintenance and/or inventory of equipment and supplies according to unit/department standards.
  • Provide excellent customer service, answering inbound and outbound calls, and responding to patient inquiries.
  • Verify patient, guarantor, coverage, and hospital account information, and perform required referral/authorization processes.
  • Understand insurance company coverage and referral/authorization requirements, and perform electronic and manual verification of insurance coverage.
Requirements
  • High school diploma or equivalent.
  • Completion of educational requirements, including formal education/training, maximum supervision for initial competency, and yearly competency evaluation and training.
  • CPR Certification - American Heart Association (AHA) Basic Life Support required within 30 days of hire.
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One year of experience with basic keyboarding, personal computer use, and other office setting equipment.
Preferred Qualifications
  • Previous phlebotomy or registration experience, with training provided upon hire.
  • One year of Epic (or equivalent Electronic Medical Record) experience.
Benefits

Penn Medicine Lancaster General Health offers a comprehensive benefits package, including 100% tuition assistance, paid time off, shift, weekend, and on-call differentials, health, dental, and vision coverage, short-term and long-term disability, retirement savings account with company matching, child care subsidies, and on-site gym and fitness classes.



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