Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Duration: 3+ months
Schedule:
Monday-Friday 8am-4:30pm
Location: Elizabethtown, PA
Job Description:
Key Responsibilities:
• Assist in routine customer enabling activities of the order management process
• Execute well-established customer service activities with regards to order intake, confirmation, processing, and fulfillment
• Assist in achieving streamlined and optimized internal processes that promote a seamless customer experience
• Identify potential obstacles in the order management internal process and work with other functions and customer-facing customer service representatives to take corrective actions as directed
• Update internal stakeholders on order status and any issues
• Generate order-related documents as outlined in established processes
• Resolve simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing, and fulfillment
• Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment
• Follow standard procedures regarding order status, invoices, contract balances, and share information needed to complete an order to customer-facing customer service representatives
• Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, while escalating more complex issues to appropriate staff
Requirements:
• High school diploma, secondary education level, or equivalent
• Two years of related work experience
Job Duties/Skills:
Customer Service Representatives are critical to our business. They handle calls for online orders and assist in selecting products and item options available to our customer base.
60% Provide a high level of customer service for retail customers and retail employees and enter and monitor orders in the retail operating system - NetSuite.
Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.
20% Problem solve as related to the service and sales function of the role.
20% Assist with special orders, projects, and general warehouse, shipping, and packing operations as needed.
Qualifications:
High School diploma (Minimum)
Customer Service Experience (Preferred)
Excellent communication skills
Strong organizational skills and ability to prioritize tasks
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