Customer Service Representative

4 weeks ago


Elizabethtown, Pennsylvania, United States HonorVet Technologies Full time

Job Title: Customer Service Representative


Duration: 3+ months


Schedule:

Monday-Friday 8am-4:30pm


Location: Elizabethtown, PA


Job Description:


Key Responsibilities:


• Assist in routine customer enabling activities of the order management process


• Execute well-established customer service activities with regards to order intake, confirmation, processing, and fulfillment


• Assist in achieving streamlined and optimized internal processes that promote a seamless customer experience


• Identify potential obstacles in the order management internal process and work with other functions and customer-facing customer service representatives to take corrective actions as directed


• Update internal stakeholders on order status and any issues


• Generate order-related documents as outlined in established processes


• Resolve simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing, and fulfillment


• Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment


• Follow standard procedures regarding order status, invoices, contract balances, and share information needed to complete an order to customer-facing customer service representatives


• Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, while escalating more complex issues to appropriate staff


Requirements:


• High school diploma, secondary education level, or equivalent


• Two years of related work experience


Job Duties/Skills:


Customer Service Representatives are critical to our business. They handle calls for online orders and assist in selecting products and item options available to our customer base.


60% Provide a high level of customer service for retail customers and retail employees and enter and monitor orders in the retail operating system - NetSuite.


Communicate effectively with warehouse and store employees to ensure customer orders are processed as requested by the customer.


20% Problem solve as related to the service and sales function of the role.


20% Assist with special orders, projects, and general warehouse, shipping, and packing operations as needed.


Qualifications:


High School diploma (Minimum)


Customer Service Experience (Preferred)


Excellent communication skills


Strong organizational skills and ability to prioritize tasks



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