Customer Service Representative

4 weeks ago


Elizabethtown, Pennsylvania, United States Home Climates Inc Full time

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Home Climates Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.

The ideal candidate will possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong ability to multitask and prioritize tasks effectively.

Key responsibilities will include:

  • Responding to customer inquiries via phone, email, and text message
  • Resolving customer complaints and issues in a timely and professional manner
  • Providing product and service information to customers
  • Processing paperwork for new installs, including warranty registrations and rebate applications
  • Creating and reviewing invoices
  • Updating customer records in our CRM system

Additionally, the successful candidate will have a strong work ethic, be highly self-motivated, and be able to work independently with minimal supervision.

Experience with QuickBooks, Excel, Word, and Microsoft Teams is preferred, but not required. Service Titan experience is also a plus.

If you are a team player with excellent communication skills and a strong ability to multitask, we encourage you to apply for this exciting opportunity.



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