Customer Service Representative

4 days ago


Elizabethtown, Pennsylvania, United States Omni Inclusive Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Support - Customer Enabling. This role will play a critical part in supporting routine customer enabling activities of the order management process and executing well-established customer service activities.

Key Responsibilities
  • Assist in identifying potential obstacles in the order management internal process and collaborate with other functions and customer-facing customer service representatives to take corrective actions.
  • Update internal stakeholders on order status and any issues.
  • Support the generation of order-related documents as outlined in established processes.
  • Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing, and fulfillment.
  • Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
  • Follow standard procedures regarding order status, invoices, contract balances, and share information needed to complete an order to customer-facing customer service representatives.
  • Handle moderately complex clerical, administrative, technical, or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
Requirements
  • High school diploma, secondary education level, or equivalent.
  • Two years of related work experience.
Preferred Qualifications
  • Job Title: Customer Service Rep.
Work Schedule

Monday-Friday, 8am-4:30pm, with additional hours and Saturdays as needed.

Dress Code

Casual, presentable for the office, jeans acceptable with polo/t-shirts.



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