Customer Service Representative

2 days ago


Elizabethtown, Pennsylvania, United States Home Climates Inc Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service and Administrative Assistant to join our team at Home Climates Inc. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and text messages
  • Resolve customer complaints and issues in a professional and courteous manner
  • Process paperwork for new installs, including warranty registrations and rebate applications
  • Update customer records and maintain accurate information in our CRM system
  • Participate in and oversee administrative responsibilities, including data entry and report generation
  • Develop and maintain a positive and self-motivated attitude, with a strong work ethic and willingness to help on projects and issues
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of QuickBooks, Excel, Word, and Microsoft Teams
  • Service Titan experience preferred but not required
  • Ability to learn and adapt to new systems and procedures
What We Offer

As a valued member of our team, you will have the opportunity to grow and develop your skills, with a focus on customer service and administrative support. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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