Client Care Coordinator

2 weeks ago

High Point, North Carolina, United States BrightSpring Health Services Full time

CLIENT CARE COORDINATOR

Company Overview

BrightSpring Health Services



Position Summary

As a Client Care Coordinator, you will collaborate with various clinical teams and leverage community resources to address the needs of individuals receiving care management services. Your role will involve adhering to care management service standards established by regulatory bodies and the organization. You will be responsible for crafting and overseeing Tailored Care Management plans and Individual Support Plans (ISPs) derived from thorough assessments of an assigned caseload.



Key Responsibilities

  • Foster positive relationships among members, families, guardians, Extenders, clinical teams, and community stakeholders to cultivate an environment of empathy and professionalism, aimed at enhancing health and quality of life outcomes.
  • Proactively address alerts from Extenders regarding unmet health-related needs and identified barriers to mitigate adverse health and quality of life indicators.
  • Build constructive relationships with funding sources to achieve shared objectives related to care management.
  • Engage with members, families, and guardians to establish rapport and ensure timely service provision and follow-through.
  • In collaboration with the member, select care team members and adjust as necessary.
  • Conduct Comprehensive Health Assessments with input from stakeholders to gather baseline information essential for formulating care plans.
  • Coordinate, schedule, and facilitate care team meetings, assisting members in leading discussions on times, dates, and locations.
  • Develop, implement, reassess, and evaluate the Care Plan/ISP to ensure comprehensive, holistic, and preventive addressing of health needs, with a focus on quality.
  • Manage care transitions and associated plans effectively.
  • Ensure medication monitoring and reconciliation are conducted appropriately.
  • Oversee the delivery of service plans and personal futures plans, including staff training.
  • Document all relevant information electronically in a timely manner.
  • Provide documentation of billable events that align with minimum contact expectations to the Care Management Supervisor.
  • Maintain accurate and up-to-date electronic records of all interactions, encounters, activities, care team meetings, and communications with members and their families.
  • Promote and coordinate comprehensive care across medical, pharmaceutical, psychosocial, social, mental, physical, home health, and ancillary providers, supporting individuals with necessary referrals.
  • Connect members with essential services, including medical, mental health, developmental, psychosocial, housing, transportation, and community support, to achieve a holistic and preventive approach.
  • Empower members, families, and team members with knowledge to facilitate the implementation of care plans, treatment plans, medication regimens, and appointment adherence.
  • Identify and proactively address barriers, gaps, and unmet health-related needs, enhancing relationships and connections to meet members' needs.
  • Supervise up to two full-time equivalents of care management extenders.
  • Deliver services that comply with national, state, and local healthcare standards at the highest level.
  • Report concerns, departmental activities, and staffing needs to the Care Management Supervisor.
  • Complete all required training and engage in educational sessions to enhance overall skills.
  • Participate in industry meetings, training, and functions to foster positive relationships with stakeholders.
  • Engage in quality improvement and measurement activities to achieve targeted outcomes.
  • Perform additional duties as assigned.


Qualifications

Experience:

  • Two years of experience as a Care Manager, Case Manager, or Care Coordinator is preferred.
  • Ability to perform work with a high degree of quality and independence.
  • Must meet all agency requirements for pre-employment and those mandated by relevant authorities.

Education:

  • A license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, or
  • A Master's degree in a human service field with one year of full-time, post-graduate experience in the IDD population, or
  • A bachelor's degree in a human service field with two years of full-time, post-bachelor's experience in the IDD population, or
  • A bachelor's degree in a non-human services field with four years of full-time, post-bachelor's experience in the IDD population.

For care coordinators serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the requirements cited above.



About Our Services

BrightSpring Health Services has extensive experience in the disability services sector, providing support to individuals requiring assistance with daily living due to intellectual, developmental, or cognitive disabilities. Our community living services span multiple states, offering a comprehensive range of high-quality services, including Community Living, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare, Supported Employment and Training Programs, and Day programs.



Compensation

Competitive hourly rate based on experience.

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