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Patient Care Coordinator

2 months ago

High Point, North Carolina, United States High Point University Full time

Position Overview:

High Point University Health is seeking a dynamic and enthusiastic Patient Care Coordinator who excels in fostering positive relationships with patients and colleagues. The successful candidate will serve as the initial point of contact for our patients, delivering outstanding customer service and ensuring the seamless operation of the dental practice.

Qualifications:

Education:

  • High school diploma or equivalent required
  • Associate's or bachelor's degree preferred, but not mandatory

Experience and Training:

  • Background in customer service, particularly in multitasking environments (e.g., managing appointment scheduling while handling phone inquiries)
  • Experience in a dental or medical office is advantageous
  • Familiarity with electronic medical records is preferred
  • EPIC training is a significant asset, though not essential

Knowledge, Skills, and Abilities:

  • Exceptional approachability and receptiveness
  • Strong verbal and written communication skills
  • Effective time management abilities
  • Punctual and reliable
  • Positive demeanor
  • Professional representation of High Point University Health
  • Open to feedback and committed to continuous improvement
  • Willingness to provide support across various locations within High Point University Health

Key Responsibilities:

Daily Administrative Tasks:

  • Monitor add-ons, complete registration checklists, and print care slips for all patients
  • Prepare for appointments at least three business days in advance, including:
    • Completing pre-registration workqueue
    • Reviewing dental eligibility forms for payment collections
    • Preparing treatment and visit estimates
    • Sending MyChart activation links
  • Review daily schedules and contact deactivated MyChart patients before their appointments
  • Generate and print Care Slip reports

Confirmation Processes:

  • Conduct one-week confirmation reminders
  • Make daily appointment confirmation calls until appointments are confirmed or canceled due to non-confirmation 48 hours prior

Schedule Management:

  • Utilize workqueues and reports to optimize scheduling
  • Review continuing treatment reports and appointment requests
  • Follow up on treatment plans, financial arrangements, and referrals
  • Manage patient check-in/out processes and collect necessary signatures
  • Process patient payments during service
  • Address claim errors and outstanding encounters
  • Lead morning huddles by sharing metrics and daily goals

Office Management:

  • Maintain a clean and organized front desk and lobby area
  • Order office supplies as needed
  • Process invoices and maintain confidentiality of patient information in compliance with regulations
  • Manage facility maintenance requests

Customer Service Excellence:

  • Welcome patients warmly and provide exceptional service
  • Ensure reception areas are well-stocked and organized
  • Assist new patients with MyChart activation and medical histories
  • Educate patients on office policies and services

Collaboration and Communication:

  • Act as a liaison between education teams and practice
  • Collaborate to develop outlines, resources, and activities
  • Advocate for practice team needs with education teams
  • Provide updates to practice teams regarding curriculum initiatives