IT Operations Manager

2 weeks ago


Buckeye, Arizona, United States Ross Stores, Inc. Full time
Join Our Team at Ross Stores, Inc.


At Ross Stores, we prioritize our people. As the leading off-price retailer in the nation, we operate over 2,000 stores and have a proven history of success and expansion.

Our mission revolves around delivering a continuous array of high-quality brands and fashionable merchandise at remarkable savings, all while ensuring a fun and engaging shopping experience.


What You Can Expect:
Success: Our dedicated team strives for excellence while continuously learning and adapting.
Career Advancement: We nurture industry-leading talent because our growth is directly linked to the development of our people.
Collaboration: We work collectively to tackle challenges and discover optimal solutions.
Commitment to Diversity, Equity & Inclusion: We celebrate the unique backgrounds, identities, and ideas of our employees and customers, recognizing that our differences strengthen us.

Our corporate headquarters are located in Dublin, CA, with multiple buying offices in key markets and distribution centers across the nation.


POSITION OVERVIEW:
The IT Operations Manager is tasked with leading a team of IT professionals to deliver IT infrastructure and end-user technical support to our Distribution Center Operations team. This role involves collaborating with IT and business management to establish the overall technical strategy.

Key responsibilities include coordinating the efforts of internal and external personnel, as well as essential business partners, to support existing production systems and execute new system initiatives. The IT Operations Manager serves as a functional and/or technical authority in various disciplines.


KEY RESPONSIBILITIES:

  • Oversee a high-performing team of employees and third-party service providers in supporting current and future distribution center production systems, along with new technology or infrastructure projects.
  • Provide hands-on leadership for the IT Operations Team, focusing on the daily assessment, installation, monitoring, and maintenance of end-user computing hardware and software, mobile devices, and wireless infrastructure.
  • Foster a strong, trusting relationship with local Distribution Center Operations leadership and associates.
  • Collaborate closely with various teams to ensure maximum system uptime and operational efficiency.
  • Guide and mentor direct reports to empower them in delivering exceptional internal customer service.
  • Encourage the professional growth of team members through skills development and performance management.
  • Ensure timely and cost-effective resolution of end-user incidents.
  • Partner with other IT leaders to oversee the company's technology infrastructure, including networking, software development, data management, security, and help desk operations.
  • Maintain open communication with senior IT management regarding support and project issues.
  • Identify innovative methods to enhance system performance and stability.
  • Draft, update, and maintain standard operating procedures for IT operations.
  • Monitor and manage IT asset inventory and lifecycle.


REQUIRED QUALIFICATIONS:

  • 5-10 years of experience in IT operations management, leading a team of 3-5 employees.
  • Undergraduate degree or equivalent experience in information systems, computer science, or a related field.
  • Proven ability to thrive in a fast-paced, dynamic IT environment.
  • Strong planning and organizational skills, with the ability to manage competing demands effectively.
  • Demonstrated leadership skills and a commitment to team development.
  • Hands-on leadership style with strong analytical and problem-solving capabilities.
  • Exceptional customer service skills and professional communication.
  • Ability to communicate effectively at all organizational levels.
  • Flexibility to work extended hours as needed.


PREFERRED QUALIFICATIONS:

  • Experience in a distribution environment.
  • Project management experience.
  • Relevant IT certifications.
  • Expertise in wireless technologies.


PHYSICAL REQUIREMENTS:
This position requires the ability to work in an office setting, including computer use, attending meetings, and collaborating with team members. Regular attendance is essential. The role may involve occasional physical activities such as bending, kneeling, reaching, and lifting up to 50 pounds.


SUPERVISORY RESPONSIBILITIES:
Manage Systems Administrators and Assistant System Administrators.


DISCLAIMER:
This job description provides a summary of the primary duties and responsibilities of the position. It is not intended to be an exhaustive list of all duties and responsibilities. Content is subject to change at management's discretion.

Ross is an equal opportunity employer, committed to attracting, hiring, and developing a diverse workforce.


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