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Patient Care Coordinator

2 months ago

Fort Lauderdale Florida, United States HarmonyCares Full time
Job Title: Patient Care Coordinator

HarmonyCares is a leading provider of home-based primary care services, and we are seeking a skilled Patient Care Coordinator to join our team.

About the Role

The Patient Care Coordinator will provide clinical support to HarmonyCares Medical Group patients primarily through phone encounters. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide medical triage for inbound clinical inquiries, including new and emerging medical conditions, sick calls, and medication requests.
  • Maintain a paneled caseload of lower acuity patients and perform tasks such as care plans and proactive outreach.
  • Initiate the SBAR process and utilize appropriate triage protocols when assessing a clinical situation and providing recommendations to patients and providers.
  • Document all phone calls and patient interactions in the EHR promptly, utilizing standard clinical documentation guidelines.
  • Review, transcribe, communicate, and process providers' verbal orders, as requested.
  • Assist with patients' medication refill requests, including checking for duplicate requests and preparing necessary information for provider review.
Requirements
  • Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad.
  • 2 years of experience as an LPN or LVN.
  • Familiarity with Medicare and Medicaid insurances and programs.
  • Experience in Aprima (EHR).
  • Bilingual: Spanish/English.
What We Offer

HarmonyCares offers a competitive compensation package, including quarterly bonuses, health, dental, vision, disability, and life insurance, as well as a 401K retirement plan with company match. We also offer tuition, professional license, and certification reimbursement, paid time off, holidays, and volunteer time, as well as paid orientation and training.

Join our team and be part of a company that is making a difference in the lives of our patients and their families.