Patient Care Coordinator
3 weeks ago
Overview:
HarmonyCares is a leading provider of home-based primary care services, dedicated to delivering high-quality, coordinated healthcare to patients in the comfort of their own homes. Our team of healthcare professionals works together to ensure that every patient receives personalized attention and care.
Responsibilities:
- Provide clinical support to HarmonyCares Medical Group patients through phone encounters, answering inbound inquiries and communicating with providers as needed.
- Maintain a paneled caseload of lower acuity patients and assist with care coordination efforts, including proactive monitoring and outreach.
- Initiate the SBAR process and utilize triage protocols to assess clinical situations and provide recommendations to patients and providers.
- Document all phone calls and patient interactions in the EHR, utilizing standard clinical documentation guidelines.
- Review, transcribe, and communicate providers' verbal orders, as requested.
- Assist with patients' medication refill requests, checking for duplicate requests and preparing necessary information for provider review.
Requirements:
- Active LPN/LVN license in the state where patients are located, or equivalent experience.
- 2 years of experience as an LPN or LVN, with familiarity with Medicare and Medicaid insurances and programs.
- Proficiency in using electronic health records (EHR) systems, call center technology, and Microsoft Office Suite.
- Ability to communicate effectively with patients, family members, and facility staff.
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