Patient Care Coordinator
1 month ago
HarmonyCares is a leading provider of home-based primary care services, with a strong commitment to delivering high-quality, coordinated healthcare to patients in their homes.
Our MissionTo bring personalized, quality-based healthcare to patients who have difficulty accessing care, and to empower them to take control of their health.
Responsibilities- Provide medical triage and clinical support to patients via phone encounters, including answering inbound inquiries and communicating with providers as needed.
- Maintain a paneled caseload of lower acuity patients and perform tasks such as care planning and proactive outreach.
- Initiate the SBAR process and utilize triage protocols to assess clinical situations and provide recommendations to patients and providers.
- Document all phone calls and patient interactions in the electronic health record (EHR) promptly, using standard clinical documentation guidelines.
- Review, transcribe, and communicate providers' verbal orders as requested.
- Assist with patients' medication refill requests, including checking for duplicate requests and preparing necessary information for provider review.
- Ability to react decisively and quickly in emergencies.
- Knowledge of medications, including effects, indications, and contraindications.
- Experience with multi-tasking and proficiency in using electronic health records (EHR) systems, call center technology, and Microsoft Office Suite.
- Ability to communicate effectively with patients, family members, and facility staff.
- Knowledge of basic principles, practices, and techniques in primary healthcare.
- Active LPN/LVN license in the state where patients are located, or Foreign Nursing Grad or Foreign Medical Grad.
- 2 years of experience as an LPN or LVN.
- Familiarity with Medicare and Medicaid insurances and programs.
- Experience in Aprima (EHR) system.
- Bilingual: Spanish/English.
Individual compensation packages are based on various factors, including skill set, experience, qualifications, and other job-related considerations.
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