Patient Care Coordinator

1 month ago


Fort Lauderdale, Florida, United States HarmonyCares Full time
Overview

HarmonyCares is a leading provider of home-based primary care services, with a strong commitment to delivering high-quality, coordinated healthcare to patients in their homes.

Our Mission

To bring personalized, quality-based healthcare to patients who have difficulty accessing care, and to empower them to take control of their health.

Responsibilities
  • Provide medical triage and clinical support to patients via phone encounters, including answering inbound inquiries and communicating with providers as needed.
  • Maintain a paneled caseload of lower acuity patients and perform tasks such as care planning and proactive outreach.
  • Initiate the SBAR process and utilize triage protocols to assess clinical situations and provide recommendations to patients and providers.
  • Document all phone calls and patient interactions in the electronic health record (EHR) promptly, using standard clinical documentation guidelines.
  • Review, transcribe, and communicate providers' verbal orders as requested.
  • Assist with patients' medication refill requests, including checking for duplicate requests and preparing necessary information for provider review.
Qualifications
  • Ability to react decisively and quickly in emergencies.
  • Knowledge of medications, including effects, indications, and contraindications.
  • Experience with multi-tasking and proficiency in using electronic health records (EHR) systems, call center technology, and Microsoft Office Suite.
  • Ability to communicate effectively with patients, family members, and facility staff.
  • Knowledge of basic principles, practices, and techniques in primary healthcare.
Preferred Qualifications
  • Active LPN/LVN license in the state where patients are located, or Foreign Nursing Grad or Foreign Medical Grad.
  • 2 years of experience as an LPN or LVN.
  • Familiarity with Medicare and Medicaid insurances and programs.
  • Experience in Aprima (EHR) system.
  • Bilingual: Spanish/English.
Pay Transparency

Individual compensation packages are based on various factors, including skill set, experience, qualifications, and other job-related considerations.



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