Patient Care Coordinator
3 days ago
Overview:
HarmonyCares is a leading provider of home-based primary care services, dedicated to delivering high-quality, coordinated healthcare to patients in the comfort of their own homes. As a Patient Care Coordinator, you will play a vital role in supporting our patients and healthcare teams to ensure seamless care coordination and exceptional patient outcomes.
Responsibilities:
- Provide medical triage and clinical support to patients via phone encounters, ensuring timely and effective communication with healthcare providers.
- Maintain a caseload of patients and coordinate care efforts, including developing care plans and proactively monitoring patient needs.
- Initiate the SBAR process and utilize triage protocols to assess clinical situations and provide recommendations to patients and providers.
- Document all patient interactions and phone calls in the electronic health record (EHR) system, adhering to standard clinical documentation guidelines.
- Assist with medication refill requests, including checking for duplicate requests and preparing necessary information for provider review.
Requirements:
- Active LPN/LVN license in the state where patients are located, or equivalent foreign nursing or medical credentials.
- 2 years of experience as an LPN or LVN, with a strong background in primary healthcare and clinical support.
- Proficiency in using electronic health records (EHR) systems, call center technology, and Microsoft Office Suite.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare teams.
What We Offer:
- Competitive compensation packages, including quarterly bonuses and comprehensive benefits.
- Opportunities for professional growth and development, including tuition reimbursement and certification support.
- A dynamic and supportive work environment, with a focus on teamwork and patient-centered care.
About HarmonyCares:
HarmonyCares is a family of companies dedicated to providing high-quality, coordinated healthcare services to patients in their homes. With a strong commitment to patient-centered care and a focus on innovation, we are shaping the future of healthcare delivery.
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