Client Support Specialist

2 weeks ago


Denver, Colorado, United States Sharp Solutions, Inc. Full time

Sharp Solutions, Inc. is seeking a dedicated Customer Service Representative to join our team. Our organization is committed to fostering a culture that promotes innovative thinking and values the unique contributions of each employee. We believe in empowering our staff and nurturing their growth through comprehensive training and support.

Key Responsibilities:

As a Customer Service Representative, you will play a vital role in providing exceptional support to our clients. Your primary duties will include:

  • Assisting customers with their inquiries through various communication channels including phone, email, and fax.
  • Processing orders and providing updates on order status.
  • Researching and documenting return issues while offering clear return instructions.
  • Delivering knowledgeable support regarding our products and services.
  • Handling customer interactions with professionalism and patience, especially in challenging situations.

Qualifications:

To be successful in this role, candidates should possess:
  • A high school diploma or equivalent.
  • Experience in customer service or related fields.
  • Proficiency in computer applications, particularly Microsoft Office.
  • Strong written and verbal communication skills.
  • Exemplary customer service abilities.
  • Capability to utilize inventory systems to assist customers effectively.
  • Adeptness in managing demanding customer interactions.
  • The ability to thrive in a dynamic, fast-paced environment.

Compensation and Benefits:

The salary for this position ranges from $27,000 to $32,000, commensurate with experience and qualifications. We offer a comprehensive benefits package that includes healthcare, retirement plans, paid time off, and holidays.

Sharp Solutions, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.

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