Legal Case Coordinator and Client Care Professional
5 days ago
Rubenstein Law is committed to providing exceptional service to our clients. Our experienced team of attorneys and staff work together to achieve justice for our clients. We are dedicated to making a difference in the lives of those we serve.
Job Summary
We are seeking a highly skilled Customer Service Specialist to join our team. The ideal candidate will have previous experience in customer support, client services, or a related field. They will be responsible for assisting clients with any questions or concerns they may have regarding their cases.
- Provide exceptional client care and focus.
- Manage incoming calls, emails, and other forms of communication.
- Responsible for resolving problems and issues that arise.
- Keep clients and others informed about their case status.
Key Responsibilities
• Investigate and resolve client complaints in a fair and timely manner.
• Develop and maintain effective relationships with clients and other stakeholders.
• Maintain accurate and up-to-date records of client interactions and case information.
Requirements
• Excellent communication and interpersonal skills.
• Experience in customer support, client services, sales, or a related field.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Basic computer skills and experience with software applications such as CRM systems.
• Bilingual (English/Spanish) required.
Benefits
We offer a competitive salary and benefits package including paid time off, medical benefits, and opportunities for professional growth and development. Estimated Salary: $55,000 - $70,000 per year.
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