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Water Quality Field Service Specialist

1 month ago

Wixom, Michigan, United States H-O-H Water Technology Full time
Job Title: Water Quality Field Service Specialist

Job Summary:

We are seeking a highly skilled Water Quality Field Service Specialist to join our team at HOH Water Technology. As a key member of our water treatment team, you will be responsible for providing exceptional service to our customers, ensuring the quality of their water systems, and maintaining a high level of customer satisfaction.

Key Responsibilities:

* Provide regular service to existing customers, including testing and analyzing water samples, reviewing systems, and evaluating and adjusting equipment.
* Deliver detailed and accurate service reports.
* Independently plan and organize customer service calls on an efficient and optimal schedule.
* Solve varied and unique customer problems through analyzing, interpreting, and making deductions from varying facts and circumstances.
* Maintain customer relationships through strong account management and acting as an adviser and consultant to customers.
* Obtain orders or contracts for services from customers.
* Work independently and exercise discretion and independent judgment.
* Continue learning and education of water treatment systems, methods, chemistry, etc.
* Communicate with customers, other Service and Water Quality Engineers, and Service Manager.

Requirements:

* Experience with engineering, chemistry, water treatment, or related areas.
* Current/prior working experience with a water treatment or HVAC company is preferred.
* Strong mechanical aptitude.
* College degree is preferred, but if the candidate has no degree, then the candidate must have obtained knowledge in the field through a combination of work experience and intellectual instruction.
* Candidate must have strong communication and organizational skills, ability to work independently, be trustworthy, and pass a Human Performance Evaluation (HPE), Motor Vehicle Report (MVR), and Drug Screening.
* Must be able to sit for extended periods of time driving to customer sites.
* Must be in good physical condition: frequent walking to customer sites, may perform physical work such as climbing stairs or ladders, sometimes moving drums of chemical.
* Must be willing to work in environments with hot and cold temperatures, exposure to chemicals, noise, wearing proper PPE on face, ears, hands.
* Must be able to communicate in English and ability to read proficiently in English.
* Must be legally authorized to work in the U.S.

Salary: $55,000-$100,000