Customer Service Representative

4 weeks ago

Chillicothe, Ohio, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Key Responsibilities
  • Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.

Club Cleanliness and Maintenance
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep, including mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and wet area cleaning and stocking.

Qualifications and Requirements
  • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
  • Exceptional customer service skills, ability to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Prior customer service experience preferred.
  • Must be 18 years of age or older.
  • High school diploma/GED equivalent required.
  • Upbeat, positive, and professional attitude.
  • Punctuality and reliability are a must.
  • Obtain and maintain CPR/AED certification within time frames required by the company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Physical Demands/Requirements
  • Walk and stand for prolonged periods of time; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motions.
  • Occasionally lift, carry, push, and/or pull moderate amounts of weight (up to 50lbs).
  • Ability to talk continually in person or on the phone during shift.
  • Maintain physical ability to administer CPR in the event of a medical emergency.
  • Ability to see in normal visual range with or without correction.
  • Ability to hear in the normal audio range with or without correction.

Why Work at Planet Fitness?
  • Contribute to changing people's lives every day by helping us create a healthier planet.
  • Work alongside an amazing group of talented, dynamic professionals.

Benefits
  • Medical, dental, vision insurance.
  • PTO - paid time off.
  • Free Black Card membership.
  • 401(k) and Roth retirement savings plans.
  • Healthcare and dependent care flexible spending accounts.
  • STD, LTD, term life insurance, and other benefits.

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