Customer Service Representative
4 weeks ago
We are seeking a highly motivated and organized Customer Service Representative to join our team at Fairfield by Marriott. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Greet and welcome guests
- Answer customer inquiries in person and over the phone
- Process reservations and check-ins/check-outs
- Screen and direct incoming calls and emails
- Record and relay messages
- Run reports and complete spreadsheets
- Perform Night Audit and daily backups
- File paperwork and maintain inventory
- Prepare breakfast and maintain a clean reception area
Requirements:
- 2-3 years of experience in the hospitality industry
- Strong communication and interpersonal skills
- Computer knowledge and attention to detail
- Professional appearance and adaptability
- Ability to work weekends and holidays
As a Customer Service Representative at Fairfield by Marriott, you will have the opportunity to work with a dedicated team and provide exceptional service to our guests.
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